Shopping Guidelines

Shop online - use our shopping cart!
Use 3j.com.hk shopping cart, it is very simple! Just browse our catalog and choose, by clicking on the "Shopping Cart" icon, goods will be automatically added to your shopping cart.
You may any time review your shopping cart content by clicking on the shopping cart icon on top of the page. You may alter the quantity of your purchase and click the "Re-calculate" button to calculate total cost again. Should you want to cancel the purchase of any selected products , just click on the "Delete" button. To continue to buy other items, click "Continue Shopping" then. Once you have decided what to buy after reviewing the content, press "Confirm Order"
Upon confirmation of your order, your registered personal information and shipping details will be shown for your verification, please check again then click on "Order Checkout", and your ordering process is done.

After placing your order, you will be given a subscription reference number, you may cross-check the progress of your purchase with this reference number.

Inquiry: Monday - Friday : 9:00am - 18:00pm

Order Confirmation:

No matter your order is placed online, by telephone or fax, we will call you during the same or next business day to confirm your order. Orders received after 4 p.m. will be processed in the next business day.

Upon receipt of your order and payment, we shall arrange shipment as soon as possible, and in general, within 2-3 working days.

Delivery and Shipping Costs:

Free delivery service will be offered for any single order of value over HK$300. Buyer may choose:

(1) Pick-up in person> Buyer may come and pick up the purchase directly and make payment to the Company in person at Poly Centre, Yip Fung Street, On Lok Tsuen, Fanling, New Territories.

Pick up time:  Monday to Friday from 9 am to 3 pm,

Saturday from 9:00 am to 12:30 am (please make appointment one day in advance);

(2) By courier service (HK$30.00)> For purchase with gross weight of 1 Kg or less and for industrial and commercial districts only. Buyer must provide detailed address prior to confirmation;

(3) By SF Express: Buyer may pick up at any SF Express Shop throughout Hong Kong (HKSAR) at a fixed cost of HK$30.00 per order per parcel with gross weight under 1Kg; over 1 Kg and/or for other districts or residential areas, fees are subject to negotiable.

For overseas:

Should Buyer need to deliver goods to overseas, we may arrange to ship by airmail through the Hongkong Post, charges will be subject to the destination and weight of the parcel. Please contact us to confirm the postage before payment.

Delivery : (Except public holidays)  

Monday - Friday : 9:00am - 18:00pm  

Saturday : 9:00am - 13:00pm 

Please leave us with your valid contact phone number and available delivery time when confirming your order. Should we fail to contact you within the specified delivery time, we reserve the right to cancel your order.

Delay in delivery might be caused due to the hoist of the Typhoon signal No. 8 or above or Black Rainstorm Warning.

 

Scope of Delivery:

Delivery scope includes the industrial and commercial buildings and residential areas (By SF Express) throughout Hong Kong island, Kowloon and the New Territories, but excluding outland islands and villages, the Company reserves the right on final interpretation.

In the case of any building without any lift, the Company has the right not to provide service; and buyer has to pick up the goods at the ground floor.

We also reserve the right to charge more or not to provide service for any buyer due to the difficulties in finding delivery time, absence of the elevator, parking and/or under other special circumstances.

Overseas:

Should Buyer need to deliver goods to overseas, we may arrange to ship by airmail through the Hongkong Post, charges will be subject to the destination and weight of the parcel. Please contact us to confirm the postage before payment.

 

Payment Methods:

1. By cash (For pick up directly)

2. Bank transfer:

    (i) Bank of China a/c# 019-583-1045-2719, a/c name: ELCON LINE TRADING CO., or

    (ii) HSBC a/c# 058-343823-833, a/c name: CHOY M** K**

    (iii) PayMe - Tel: 9041 4097

     Buyer may pay the bill through the automatic teller machines (ATM), bank deposit counters or by online-banking transfer, then whatsapp us a copy of the receipt/bank document together with your order reference.

 Whatsapp: (852) 9041 4097

E-mail: elconline3j@yahoo.com.hk

Fax: (852) 2947 3348

 

Order Follow-up:

Should buyer wish to inquire about the order progress, feedback any opinion on our service, complaint or find any damage in the way of delivery, please contact us.

Email: elconline3j@yahoo.com.hk / sales@3j.com.hk

Tel: (852) 2947 3321

Fax: (852) 2947 3348

Whatsapp: 852-90414097

 

Alteration of Order:

Upon confirmation of an order, the order will be passed to the warehouse for packing and delivery. Should buyer want to make any changes when the order is already in process, we have to withdraw the order, and repeat the procedures, so delivery date will generally be delayed by 1-2 days.

 

Returns:

Should buyer find any damages or the product does not conform to the ordered one, buyer must inform us within 3 days upon receipt of the goods. We will arrange to replace it as soon as possible. Should buyer need not to consume the goods right away, we will arrange to replace or return the goods free of charge.

If buyer want to return the goods because of his/her own mistake when placing order,   the Company will replace or accept the return on a discretionary basis, and of which, is subject to additional charges or return fee. The company reserves the right on final interpretation and the right not to accept returns.

Goods with all parts and accessories (if any) in its original packaging must be returned with the Company’s invoice. We will not accept the return of any product that has been manually damaged or been repaired.

 

Membership Policy:

This system is designed to record your personal data, information on delivery, etc. If this is your fist time to visit 3j.com.hk, please fill in your detailed information, and next time when you purchase, you will just need to enter the user name and password, no need to fill in once again.

 

Members may, any time, change his/her member information such as user name, personal password, phone number and shipping address. (** such data will not be kept confidentially)